COVID-19: UPDATED CLINIC PRACTICES
As part of our phased reopening, Colwood Medical is now resuming in-person appointments for non-essential visits.
We also remain fully open for telehealth (video or telephone) and while we are allowing essential in-person appointments, we still encourage telehealth appointments where possible. Benefits of telehealth appointments are below:
Easy to use: access from any computer or smartphone
Medical History: ask for your regular doctor, who has your complete medical history on file
No Wait: scheduled appointment time
Stay Safe: help prevent the spread of COVID by putting the health of others and yourself first
Whether in-person or online, all patients will be seen by appointment only. Please follow the process below to schedule an appointment:
WALK IN CLINIC
After 8AM: Call 250-478-8833 and we will book you a telephone or video appointment with a physician. Phones are answered Monday - Friday from 8AM - 4PM and Saturday from 8AM - 1PM.
If you do not get through right away, please be patient and try again as our call volumes are extremely high.
FAMILY PRACTICE PATIENTS
If you have a FAMILY PHYSICIAN at Colwood Medical, please note that you are able to make telehealth appointments and essential in-person appointments if required.
After 9AM: Call 250-474-5155 and we will book you an appointment with your family physician. Phones are answered Monday - Thursday from 9AM - 3:30PM and Friday 9AM - 2PM.
If you have a previously scheduled appointment, we will contact you via telephone or text prior to your appointment to give you further instructions.
With our phased opening, we will also be launching online booking for Family Practice patients to make it easier to connect. Please check back on our website for updates. We will also be launching Health Myself, where you can login and be involved in your healthcare journey, make an account to get started.
IF YOU HAVE FEVER, COUGH OR DIFFICULTY BREATHING, SELF-ISOLATE AND CALL 811 OR 1 833 784 4397 FOR FURTHER INSTRUCTIONS. IF YOU HAVE SEVERE SYMPTOMS CALL 911 INSTEAD.
FOR SWAB RESULTS, CONTACT THE BCCDC Coronavirus Hotline 1-833-707-2792.
Walk-In Clinic Hours
Monday - Friday
Open 8:00 am - 4:00 pm
Open 8:00 am - 1:00 pm
Open 8:00 am - 1:00 pm
Please consult MediMap for available services or proceed to WestShore Urgent Care Clinic.
New Years Day